 |
CUSTOMER
SERVICE
|
Steptrek wants your experience at our online
store to be informative and easy to navigate. If you need
help or have a question about our services, you
will find answers to most common questions below. Click
on any of the topics listed to automatically scroll down
to that specific topic. Steptrek
is No. 1 in customer service before, during, and after
your pedometer purchase.
|
TOPICS
HOW TO ORDER
PAYMENT METHODS
CUSTOM IMPRINTS
SHIPPING & DELIVERY
CANADA / INTERNATIONAL ORDERS
WARRANTIES & RETURNS
DISCOUNTS AND PRICE BREAKS
OTHER QUESTIONS
|
GET
A QUOTE ONLINE:
If you want a quote or need more info on a specific pedometer model, click
here.
|
WHICH
MODEL IS RIGHT FOR YOUR PROGRAM?
Tools to help you choose the right pedometer click
here.
|
TIPS, TROUBLESHOOTING AND DOWNLOADS
Click here for help with improving pedometer
accuracy.
|
|
|
|
HOW
TO ORDER
|
There are several ways to order, whichever is most convenient
for you.
1.
ORDER BY PHONE 1-866-533-8735.
We're available during
regular business hours weekdays. We'll
be happy to answer your questions and take
your order. Also
feel free to leave a detailed message and
let us know the pedometers name and/or
item number, as well as the quantity you
are ordering.
2. ORDER
SECURELY ONLINE. Click
here to order online.
Pedometers
can be ordered online using any major credit
card. Ordering takes just minutes and you'll
receive a receipt of payment.
3.
GET A WRITTEN INVOICE OR QUOTE. Click
here to fill out the online form.
Let
us know which pedometer model(s) you're
interested in, along with the quantity.
We'll e-mail you a written invoice or quote
with all the information you need to complete
your order.
4. ORDER
BY FAX OR MAIL. Click
here to download a PDF Pedometer Order Form.
You may fax it back to us if you want to pay
by credit card. You may also mail it in with your check or credit
card information.
5.
ORDER BY PAYPAL. Click
here to fill out the online form.
You
will need a valid PayPal account. Write
us from the email account you have registered
with PayPal, or provide us with that email
address on our GET A WRITTEN INVOICE page.
Also note "PayPal payment" under
SPECIAL INSTRUCTIONS on the form. We'll
have PayPal send you a request for payment.
|
PAYMENT
METHODS
|
WHAT ARE MY CHOICES FOR PAYMENT?
We accept DISCOVER, AMERICAN EXPRESS, VISA and MASTERCARD.
Ask us for an invoice, or download the PDF Pedometer Order Form
above. Complete the form and fax or email it back to us with
your payment information. We can also take credit card information
over the phone if you prefer.
We accept BUSINESS CHECKS.
Ask us for an invoice, or download the PDF Pedometer Order Form
above. Complete the form and mail a copy with your check. Your
order will ship when the check clears our bank.
We accept PAYPAL.
You will need a valid PayPal account. Write us from the email
adress you have registered with PayPal. We'll have PayPal send
you a request for payment.
We accept ELECTRONIC FUNDS TRANSFER (EFT) or
BILL PAY through your bank.
Ask your accountant or bank for an EFT or
BillPay form. Call us and we'll provide you with our
bank ABA/routing information for easy bank-to-bank
wire transfer.
Purchase
Orders.
Generally,
all custom imprint orders on larger quantities
(above 500 pieces) require payment prior to production.
We accept purchase orders on most smaller quantity,
in-stock orders. All large quantity purchase
orders will be considered on a per-order basis.
Please call us at 1-866-533-8735 before issuing
a purchase order on custom imprinted orders 500
pc. or larger. Purchase orders or split
payments may incur an additional fee. Accepted
purchase orders are net 30.
|
CUSTOM
IMPRINT
|
HOW MUCH DOES IT COST TO HAVE MY LOGO IMPRINTED ON A PEDOMETER?
Unlike other companies that may charge hundreds of dollars
for plates and colors, at STEPTREK, your logo imprint is FREE,
in one or two colors, on most orders 500 pieces and larger. If
your logo is more than two colors, we can either turn it into a
two color logo or, or we'll let you know any additional cost. Manufacturers
don't charge us for imprinting, so we don't charge you. A few manufacturers
have a larger minimum. Refer to each pedometer page for minimum.
On in-stock orders from 25 up to 499 pedometers, we can print your
logo on a tough, water resistant vinyl label for just 64 cents
each. For more information on small quantity imprints, click
here.
To make sure you receive the most economical pricing, we are not
able to custom silkscreen in-stock orders.
WHAT KIND OF LOGO SHOULD I SEND FOR IMPRINTING?
For best quality product, send us the highest quality art you
have available. 300 dpi TIFF or EPS files are preferred. We can
work with logos created in Illustrator, Photoshop, Freehand, PDF
format, and many other programs. The better the artwork you send,
the better the results. If you like, we will be happy to work with
your art department, designer, or other person in charge of logo
files. We can speak their language.
I
DON'T HAVE A LOGO - I JUST
NEED WORDING IMPRINTED ON THE
PEDOMETER.
No problem. Whether it's a program title, phone number, web address,
or other wording, our art department will put together several
options for you to choose from, at no charge.
WHAT
IS THE IMPRINT AREA FOR THE LOGO OR WORDING?
Each pedometer has a different size area for
imprinting. We don't limit you on the number of
letters, or length of message. Tell us what you
would like to imprint on your pedometers and our
art department will give you expert advice and
a choice of layouts to choose from, showing you
what it looks like on your pedometer before you
make your purchase.
HOW
ARE THE LOGO IMPRINTS PRINTED?
It depends on the pedometer style and manufacturer. Some pedometers
come with a label on the face of the pedometer. Those are usually
printed on a permanent adhesive label which is applied to the
pedometer. On other pedometers, the imprint is SILKSCREENED directly
on to the pedometer case.
|
SHIPPING
AND DELIVERY WITHIN THE USA
|
HOW
MUCH IS SHIPPING?
Shipping is FREE by FedEx Ground shipping to the 48 contiguous
United States. Shipping to Hawaii and Alaska by US Mail. For Canadian
and International orders, see below.
TAXES
Because tax laws vary state to state, any and all taxes due are the responsibility
of the buyer. Non-exempt Minnesota businesses will be charged 7.125% sales tax.
SHIPPING
NOTE:
FedEx does not ship to P.O. boxes. A street address is required
for shipping all orders.
I
NEED MY ORDER QUICKLY. HOW MUCH IS RUSH SHIPPING?
All delivery times are estimates
based on FedEx Ground delivery. FedEx and Steptrek do not
not guarantee delivery by a specific date or time for Ground shipping
services. Expedited shipping methods, including Overnight, Next
Day, 2 Day and 3 Day Economy are available at prevailing rates
to guarantee
your order will reach you by a specific date and time. These
charges will be added to your order. Please contact us prior to
ordering if you require rush shipping. For the fastest reply, please
fill
out our GET A QUOTE form here. We will respond promptly.
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
NON-IMPRINTED PEDOMETER
ORDERS:
50 - 500 pieces: 3 - 5 business days
depending on your location and in-stock availability.
To see which models are currently in stock for immediate delivery, CLICK
HERE.
500 - 5000 pieces: 7- 21 days, depending
on pedometer model and manufacturer's availability.
5000 or more pieces: Call or write for
an estimate. CLICK HERE for
contact options.
CUSTOM
IMPRINTED ORDERS:
50 - 500 pieces: 7 - 14 business
days for delivery. (Custom sticker imprint only
on in-stock orders. Not all models are customizable.
See "Customizing Items" above for more
information on customizing in-tock pedometers.
500 - 5000 pieces: 20 - 30 days
depending on pedometer model. Manufacturer will
add your 1-2 color imprint for no charge.
5000 or more pieces: Call or write
for an estimate. CLICK
HERE for contact options.
To check the estimated number of days for FedEx
Ground delivery to your location, CLICK
HERE.
Delivery
dates may change depending on the date actual order is placed.
Steptrek
is
not responsible
for
unforeseen
circumstances
beyond our control, including, but not limited to manufacturing
or scheduling delays; delays in US Customs; Holiday delays; delays
with the shipper, trucker or other delivery method; or acts of
nature. No discounts will be given for late delivery beyond our
control.
|
CANADIAN
AND INTERNATIONAL ORDERS
|
CANADIAN ORDERS:
STEPTREK
welcomes
orders from Canada. Most orders are shipped by FedEx Canada.
There are additional fees for Canadian orders. For the fastest
reply and most economical shipping charges, please fill
out our GET A QUOTE form here. We will respond promptly. If
you are a Canadian resident with a US shipping address, there are no additional
shipping charges.
All
prices at STEPTREK.com are in US dollars. Payment made by credit
card will be billed in US dollars. Money orders must be issued
in US funds payable by a US bank.
DELIVERY
TIMES TO CANADA: See "HOW LONG DOES IT TAKE TO RECEIVE MY
ORDER" above. NOTE: Delivery
to Canada may several extra
days to go through Customs. Locations
at outlying areas of FedEx coverage
areas also may take extra time. To
check the estimated number of days
for FedEx Ground delivery to your specific
location, CLICK
HERE. We
can provide you with an estimated delivery
date upon request. Please check
with FedEx Canada for more detailed
information. http://www.fedex.com/ca_english/
SHIPPING
TO OTHER COUNTRIES:
Orders outside the USA require additional shipping charges and/or
Customs Duties and Taxes. By placing an order with STEPTREK.com,
you agree to pay all Customs Duty and other applicable fees and
charges required for entry into the Country of destination. All
prices at STEPTREK.com are in US dollars. Payment made by credit
card will be billed in
US dollars. Money orders must be issued in US funds payable by
a US bank.
SHIPPING
NOTE:
FedEx does not ship to P.O. boxes. A street address is required
for shipping all orders.
|
WARRANTIES,
RETURNS & CANCELLATION
|
DO ITEMS CARRY A WARRANTY?
All
pedometers are tested at time of manufacture. However, we understand
issues can occur after leaving the factory, including but not
limited to defects caused by shipping and handling; accidentally
discharged batteries; user issues such as clip breakage or problems
which are known only after the product is in use. There may always
be a small percentage of defective product with your order. To
guarantee you have replacements on hand immediately to replace
any defective product, your pedometer order includes “Instant
Replacement Coverage”, which is your warranty. Instant
replacement coverage includes an extra 5% pedometers included
with your order at no extra charge. If any amount above 5% are
defective, we will replace those at no additional cost.
RETURNS
Because each order is custom made, orders are non-returnable
and non-refundable. Defective merchandise above 5% must be returned
to Reps Design to receive replacement within 60 days.
Contact Reps Design for authorization before returning merchandise.
CAN
ORDERS BE CANCELLED?
Customized orders cannot be cancelled. If the
purchaser should cancel this custom order prior to
completion, the purchaser is liable for the total
value of the order, including shipping. Orders are
non-refundable.
|
DISCOUNTS
AND PRICE BREAKS
|
DO
YOU OFFER DISCOUNTS TO NON-PROFIT ORGANIZATIONS OR EDUCATIONAL
INSTITUTIONS?
90% of our customers are non-profit organizations. Steptrek
is a pedometer wholesaler only; we do not sell individual pedometers
to the general public. Steptrek purchases pedometers in bulk,
directly from multiple pedometer manufacturers. Prices are already
at or below wholesale. Our products have a minimal markup. Your
best discounted prices are shown on each item's page.
DO
YOU OFFER COMBINED ORDER DISCOUNTS?
Steptrek will give you the best discounted price on combined
orders placed on the same date, shipping to a single location.
Because each order has fixed costs, we are unable to give discounts
based on accrued totals over time. Returning customers receive
a 5% discount off wholesale prices listed online at the date of
ordering.
If you plan to place multiple orders, contact us before you place
your first order. Let us know your planned quantities over the
next year. We can look at various options to help you save.
DO YOU
GIVE AWAY FREE PEDOMETERS?
Steptrek only offers one product for sale. As much as
we'd love to see everyone walking, we have so many requests
for free pedometers, we'd quickly be out of business if we gave
away the store. Steptrek constantly compares styles and prices
with those of our competitors to offer you the best possible value
in pedometers.
If you need funding help or are looking for a grant, there may
be sources available to help you. Click
here for more information.
|
OTHER
QUESTIONS
|
QUOTES
Written quotes are valid for 30 days from the date on the quote,
unless otherwise specified.
MINIMUM
ORDER
Minimum order is $100.00 and/or 25 pieces on in-stock items,
500 pc. for custom order items.
WHAT
OTHER CHARGES MIGHT I EXPECT AS PART OF THE ORDER?
None. There are no hidden charges. No ‘plate
charges’, no ‘imprint charges’,
no additional costs will be tacked on to the prices
we quote you. Because tax laws vary state
to state, any and all taxes due are the responsibility
of the buyer. Non-exempt Minnesota businesses will
be charged 6.875% sales tax. A finance charge of
1.5% per month will be charged to all past due
accounts. (18% annually)
CAN
I BUY IN DIFFERENT QUANTITIES THAN THE ONES SHOWN?
You may order in any quantity at or above
the minimums shown for each item. To obtain quantity
purchasing pricing, we cannot go under the minimums
shown on each item's page.
HOW
ARE THE PEDOMETERS PACKAGED?
To ensure the lowest possible prices,
most pedometer models are individually
bubble wrapped and packaged in white boxes.
A few models have "retail" style
packaging, depending on model. If you have
a specific packaging need, please let us
know.
INSTRUCTIONS: Instruction of what pedometers can and cannot do
results in fewer complaints and a more positive user experience.
Steptrek writes clear, easy to understand instructions to go
with each pedometer. The instructions describe proper as well
as improper use of the pedometer, to resolve some of the issues
walkers may experience. Steptrek also has written an expanded
version called "5 STEPS FOR ACCURATE PEDOMETER COUNTS
AND LONGER PEDOMETER LIFE" This tip sheet is included
with each shipment. You are welcome to download the 5
STEPS tip sheet or or our TROUBLESHOOTING PEDOMETER
ISSUES tip
sheets here.
CAN
I GET A SAMPLE?
The manufacturer will create a pre production sample of your
pedometer imprint, for approval by photo. If you want a non-imprinted
sample to try before ordering, give us a call. Go
to the contact page here.
ARE
STEPTREK PEDOMETERS "ROHS COMPLIANT"?
Pedometers
are electronic instruments. They contain
circuit boards, batteries, and other
parts. To reduce the volume of potentially
hazardous materials created during manufacturing,
as well as entering the waste stream
after electronics are discarded, manufacturers
are now producing electronics that are
ROHS Compliant. ROHS is an acronym for "Reduction
of Hazardous Substances". Certain
parts and manufacturing methods are used
which pose less of a danger to the environment.
In addition, ROHS Compliant items may
be more likely to be recycled. At this
time, ROHS complaince is voluntary in
the United States. Steptrek currently
offers a few models which are certified
ROHS Compliant and it is our goal to
see that all Steptrek pedometers follow
the ROHS guidelines. We will be offering
these models as they become available.
WHAT IS THE DIFFERENCE BETWEEN A PEDOMETER AND A STEP COUNTER?
The two terms are often used interchangeably. As the name implies,
a "step counter" has a single function, to counts steps.
The term "pedometer" includes devices which count steps,
and may also include other methods of measurement, ie: calories
burned while walking, distance traveled, and/or other functions.
TERMS
AND CONDITIONS
In stock merchandise limited to stock on hand, and available
on a first come, first serve basis. Quantity available may change
on a daily basis. All pricing, descriptions, and photos are as
accurate as possible. Steptrek reserves the right to correct
pricing and layout errors. Prices subject to change without notice.
Complete terms and conditions are provided with written quotes.
|
|
|
