Steptrek wants your experience at our online store to be informative and easy to navigate. If you need help or have a question about our services, you will find answers to most common questions below. Click on any of the topics listed to automatically scroll down to that specific topic. Steptrek is No. 1 in customer service before, during, and after your pedometer purchase.

TOPICS
HOW TO ORDER

PAYMENT METHODS

CUSTOM IMPRINTS

SHIPPING & DELIVERY

INTERNATIONAL ORDERS

WARRANTIES & RETURNS

OTHER QUESTIONS

GET A QUOTE ONLINE:
If you want a quote or need more info on a specific pedometer model, click here.

WHICH PEDOMETER IS RIGHT FOR YOUR PROGRAM?
Tools to help you choose the right pedometer click here.

HOW TO ORDER

There are several ways to order, whichever is most convenient for you.

1. ORDER BY PHONE 1-866-533-8735.
We're available during regular business hours weekdays. We'll be happy to answer your questions and take your order. Also feel free to leave a detailed message and let us know the pedometers name and/or item number, as well as the quantity you are ordering.

2. ORDER SECURELY ONLINE. Click here to order online.
Pedometers can be ordered online using any major credit card. Ordering takes just minutes and you'll receive a receipt of payment.

3. GET A WRITTEN INVOICE OR QUOTE. Click here to fill out the online form.
Let us know which pedometer model(s) you're interested in, along with the quantity. We'll e-mail you a written invoice or quote with all the information you need to complete your order.

4. ORDER BY FAX OR MAIL. Click here to download a PDF Pedometer Order Form.
Fill out our downloadable order form. You may fax it back to us if you want to pay by credit card. You may also mail it in with your check or credit card information.

5. ORDER BY PAYPAL. Click here to fill out the online form.
You will need a valid PayPal account. Write us from the email account you have registered with PayPal, or provide us with that email address on our GET A WRITTEN INVOICE page. Also note "PayPal payment" under SPECIAL INSTRUCTIONS on the form. We'll have PayPal send you a request for payment.

PAYMENT METHODS

WHAT ARE MY CHOICES FOR PAYMENT?
We accept DISCOVER, AMERICAN EXPRESS, VISA and MASTERCARD.
Ask us for an invoice, or download the PDF Pedometer Order Form above. Complete the form and fax or email it back to us with your payment information. We can also take credit card information over the phone if you prefer.

We accept BUSINESS CHECKS.
Ask us for an invoice, or download the PDF Pedometer Order Form above. Complete the form and mail a copy with your check. Your order will ship when the check clears our bank.

We accept PAYPAL.
You will need a valid PayPal account. Write us from the email adress you have registered with PayPal. We'll have PayPal send you a request for payment.

We accept ELECTRONIC FUNDS TRANSFER (EFT) or BILL PAY through your bank.
Ask your accountant or bank for an EFT or BillPay form. Call us and we'll provide you with our bank ABA/routing information for easy bank-to-bank wire transfer.

Purchase Orders.
Generally, all custom imprint orders on larger quantities (above 500 pieces) require payment prior to production. We accept purchase orders on most smaller quantity, in-stock orders. All large quantity purchase orders will be considered on a per-order basis. Please call us at 1-866-533-8735 before issuing a purchase order on custom imprinted orders 500 pc. or larger. Purchase orders or split payments may incur an additional fee. Accepted purchase orders are net 30.

CUSTOM IMPRINT

HOW MUCH DOES IT COST TO HAVE MY LOGO IMPRINTED ON A PEDOMETER?
Unlike other companies that may charge hundreds of dollars for plates and colors, at STEPTREK, your logo imprint is FREE, in one or two colors, on most orders 500 pieces and larger. If your logo is more than two colors, we can either turn it into a two color logo or, or we'll let you know any additional cost. Manufacturers don't charge us for imprinting, so we don't charge you. A few manufacturers have a larger minimum. Refer to each pedometer page for minimum.

On in-stock orders from 25 up to 499 pedometers, we can print your logo on a tough, water resistant vinyl label for just 64 cents each. For more information on small quantity imprints, click here.
To make sure you receive the most economical pricing, we are not able to custom silkscreen in-stock orders.

WHAT KIND OF LOGO SHOULD I SEND FOR IMPRINTING?
For best quality product, send us the highest quality art you have available. 300 dpi TIFF or EPS files are preferred. We can work with logos created in Illustrator, Photoshop, Freehand, PDF format, and many other programs. The better the artwork you send, the better the results. If you like, we will be happy to work with your art department, designer, or other person in charge of logo files. We can speak their language.

I DON'T HAVE A LOGO - I JUST NEED WORDING IMPRINTED ON THE PEDOMETER.
No problem. Whether it's a program title, phone number, web address, or other wording, our art department will put together several options for you to choose from, at no charge.

WHAT IS THE IMPRINT AREA FOR THE LOGO OR WORDING?
Each pedometer has a different size area for imprinting. We don't limit you on the number of letters, or length of message. Tell us what you would like to imprint on your pedometers and our art department will give you expert advice and a choice of layouts to choose from, showing you what it looks like on your pedometer before you make your purchase.

HOW ARE THE LOGO IMPRINTS PRINTED?
It depends on the pedometer style and manufacturer. Some pedometers come with a label on the face of the pedometer. Those are usually printed on a permanent adhesive label which is applied to the pedometer. On other pedometers, the imprint is SILKSCREENED directly on to the pedometer case.

SHIPPING AND DELIVERY

HOW MUCH IS SHIPPING?
Shipping is FREE by FedEx Ground shipping to the 48 contiguous United States. Shipping to Hawaii and Alaska by US Mail. For International orders, see below. To check the estimated number of days for FedEx Ground delivery to your location, CLICK HERE

SHIPPING NOTE:
FedEx does not ship to P.O. boxes. A street address is required for shipping all orders. 

I NEED MY ORDER QUICKLY. HOW MUCH IS RUSH SHIPPING?
Expedited shipping methods, including Overnight, Next Day, 2 Day and 3 Day Economy are available at prevailing rates to guarantee your order will reach you by a specific date/time. Call or write and we'll be happy to provide you with a quote.

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

NON-IMPRINTED PEDOMETER ORDERS:
50 - 500 pieces: 3 - 5 days depending on your location and in-stock availability.
To see which models are currently in stock for immediate delivery, CLICK HERE.
500 - 5000 pieces: 7- 21 days, depending on pedometer model and manufacturer's availability.
5000 or more pieces: Call or write for an estimate. CLICK HERE for contact options.

CUSTOM IMPRINTED ORDERS:
50 - 500 pieces: 7 - 14 days for delivery. (Custom sticker imprint only on in-stock orders. Not all models are customizable. See "Customizing Items" above for more information on customizing in-tock pedometers.
500 - 5000 pieces: 20 - 30 days depending on pedometer model. Manufacturer will add your 1-2 color imprint for no charge. Read more details here.
5000 or more pieces: Call or write for an estimate. CLICK HERE for contact options.

Delivery dates may change depending on the date actual order is placed. Steptrek is not responsible for unforeseen circumstances beyond our control, including, but not limited to manufacturing or scheduling delays; delays in US Customs; Holiday delays; delays with the shipper, trucker or other delivery method; or acts of nature. No discounts will be given for late delivery beyond our control.
 

INTERNATIONAL ORDERS

CANADIAN ORDERS:
STEPTREK welcomes orders from Canada. FedEx Ground shipping is included with your order. Canadian Customs Duty and Value Added Tax (VAT) and Canadian FedEx processing fees will be added to all Canadian orders. Fee schedule: $40.00 USD per 500 pc. ordered. Example: If you order 50-500 pedometers. the fee is $40.00 USD. If you order 501-1000 pedometers, the fee is $80.00 USD. All prices at STEPTREK.com are in US dollars. Payment made by credit card will be billed in US dollars. Money orders must be issued in US funds payable by a US bank.

DELIVERY TIMES TO CANADA: Delivery to Canada generally takes several extra days to go through Customs. Locations at outlying areas of FedEx coverage areas also may take extra time. Please contact your local FedEx delivery area office for specific delivery times.

SHIPPING TO OTHER COUNTRIES:
Orders outside the USA require additional shipping charges and/or Customs Duties and Taxes. By placing an order with STEPTREK.com, you agree to pay all Customs Duty at the time of delivery, as well as any other applicable charges required. All prices at STEPTREK.com are in US dollars. Payment made by credit card will be billed in US dollars. Money orders must be issued in US funds payable by a US bank.

SHIPPING NOTE:
FedEx does not ship to P.O. boxes. A street address is required for shipping all orders.

WARRANTIES, RETURNS & CANCELLATION

DO ITEMS CARRY A WARRANTY?
All pedometers are tested at time of manufacture. However, we understand issues can occur after leaving the factory, including but not limited to defects caused by shipping and handling; accidentally discharged batteries; user issues such as clip breakage or problems which are known only after the product is in use. There may always be a small percentage of defective product with your order. To guarantee you have replacements on hand immediately to replace any defective product, your pedometer order includes “Instant Replacement Coverage”, which is your warranty. Instant replacement coverage includes an extra 5% pedometers included with your order at no extra charge. If any amount above 5% are defective, we will replace those at no additional cost.

RETURNS
Because each order is custom made, orders are non-returnable and non-refundable. Defective merchandise above 5% must be returned to Reps Design to receive replacement. Contact Reps Design for authorization before returning merchandise.

CAN ORDERS BE CANCELLED?
Customized orders cannot be cancelled. If the purchaser should cancel this custom order prior to completion, the purchaser is liable for the total value of the order, including shipping. Orders are non-refundable.

OTHER QUESTIONS

QUOTES
Written quotes are valid for 30 days from the date on the quote, unless otherwise specified.

MINIMUM ORDER
Minimum order is $100.00.

WHAT OTHER CHARGES MIGHT I EXPECT AS PART OF THE ORDER?
None. There are no hidden charges. No ‘plate charges’, no ‘imprint charges’, no additional costs will be tacked on to the prices we quote you. Because tax laws vary state to state, any and all taxes due are the responsibility of the buyer. Non-exempt Minnesota businesses will be charged 6.875% sales tax. A finance charge of 1.5% per month will be charged to all past due accounts. (18% annually)

CAN I BUY IN DIFFERENT QUANTITIES THAN THE ONES SHOWN?
You may order in any quantity at or above the minimums shown for each item. To obtain quantity purchasing pricing, we cannot go under the minimums shown on each item's page.

DO YOU OFFER FREE PEDOMETERS OR DISCOUNTS TO NON-PROFIT ORGANIZATIONS OR EDUCATIONAL INSTITUTIONS?
90% of our customers are non-profit organizations. Steptrek is a wholesaler; we do not sell individual pedometers to the general public. Steptrek purchases pedometers in bulk, directly from multiple pedometer manufacturers. Prices are already at or below wholesale. Our products have a minimal markup. Your best discounted prices are shown on each item's page.

HOW ARE THE PEDOMETERS PACKAGED?
To ensure the lowest possible prices, most pedometer models are individually bubble wrapped and packaged in white boxes. A few models have "retail" style packaging, depending on model. If you have a specific packaging need, please let us know.

INSTRUCTIONS: Instruction of what pedometers can and cannot do results in fewer complaints and a more positive user experience. Steptrek writes clear, easy to understand instructions to go with each pedometer. The instructions describe proper as well as improper use of the pedometer, to resolve some of the issues walkers may experience. Steptrek also has written an expanded version called "5 STEPS FOR ACCURATE PEDOMETER COUNTS AND LONGER PEDOMETER LIFE" This tip sheet is included with each shipment. You are welcome to download the 5 STEPS tip sheet here.

CAN I GET A SAMPLE?
The manufacturer will create a pre production sample of your pedometer imprint, for approval by photo. If you want a non-imprinted sample to try before ordering, give us a call. Go to the contact page here.

ARE STEPTREK PEDOMETERS "ROHS COMPLIANT"?
Pedometers are electronic instruments. They contain circuit boards, batteries, and other parts. To reduce the volume of potentially hazardous materials created during manufacturing, as well as entering the waste stream after electronics are discarded, manufacturers are now producing electronics that are ROHS Compliant. ROHS is an acronym for "Reduction of Hazardous Substances". Certain parts and manufacturing methods are used which pose less of a danger to the environment. In addition, ROHS Compliant items may be more likely to be recycled. At this time, ROHS complaince is voluntary in the United States. Steptrek currently offers a few models which are certified ROHS Compliant and it is our goal to see that all Steptrek pedometers follow the ROHS guidelines. We will be offering these models as they become available.

WHAT IS THE DIFFERENCE BETWEEN A PEDOMETER AND A STEP COUNTER?
The two terms are often used interchangeably. As the name implies, a "step counter" has a single function, to counts steps. The term "pedometer" includes devices which count steps, and may also include other methods of measurement, ie: calories burned while walking, distance traveled, and/or other functions.

TERMS AND CONDITIONS
In stock merchandise limited to stock on hand, and available on a first come, first serve basis. Quantity available may change on a daily basis. All pricing, descriptions, and photos are as accurate as possible. Steptrek reserves the right to correct pricing and layout errors. Prices subject to change without notice. Complete terms and conditions are provided with written quotes.