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Wholesale Pedometers for Group Walking Programs
COMPARE MODELS I GET A QUOTE I PLACE AN ORDER I CUSTOMER SERVICE I ABOUT STEPTREK
 
Small Quantity
CUSTOMER SERVICE


Steptrek wants your experience at our online store to be informative and easy to navigate. If you need help or have a question about our services, y
ou will find answers to most common questions below. Click on any of the topics listed to automatically scroll down to that specific topic. Steptrek is No. 1 in customer service before, during, and after your pedometer purchase.

TOPICS
HOW TO ORDER

PAYMENT METHODS


CUSTOM IMPRINTS

SHIPPING & DELIVERY

CANADA / INTERNATIONAL ORDERS

WARRANTIES & RETURNS

DISCOUNTS AND PRICE BREAKS

OTHER QUESTIONS




GET A QUOTE ONLINE:
If you want a quote or need more info on a specific pedometer model, click here.


WHICH MODEL IS RIGHT FOR YOUR PROGRAM?
Tools to help you choose the right pedometer click here.


TIPS, TROUBLESHOOTING AND DOWNLOADS
Click here for help with improving pedometer accuracy.

NEED ADDITIONAL ASSISTANCE?
Call us toll free at 1-866-533-8735 or
E-
mail us at pedometers@steptrek.com

HOW TO ORDER


There are several ways to order, whichever is most convenient for you.

1. ORDER BY PHONE 1-866-533-8735.
We're available during regular business hours weekdays. We'll be happy to answer your questions and take your order. Also feel free to leave a detailed message and let us know the pedometers name and/or item number, as well as the quantity you are ordering.

2. ORDER SECURELY ONLINE. Click here to order online.
Pedometers can be ordered online using any major credit card. Ordering takes just minutes and you'll receive a receipt of payment.

3. GET A WRITTEN INVOICE OR QUOTE. Click here to fill out the online form.
Let us know which pedometer model(s) you're interested in, along with the quantity. We'll e-mail you a written invoice or quote with all the information you need to complete your order.

4. ORDER BY FAX OR MAIL. Click here to download a PDF Pedometer Order Form.
You may fax it back to us if you want to pay by credit card. You may also mail it in with your check or credit card information.

5. ORDER BY PAYPAL. Click here to fill out the online form.
You will need a valid PayPal account. Write us from the email account you have registered with PayPal, or provide us with that email address on our GET A WRITTEN INVOICE page. Also note "PayPal payment" under SPECIAL INSTRUCTIONS on the form. We'll have PayPal send you a request for payment.


PAYMENT METHODS




WHAT ARE MY CHOICES FOR PAYMENT?

We accept DISCOVER, AMERICAN EXPRESS, VISA and MASTERCARD.
Ask us for an invoice, or download the PDF Pedometer Order Form above. Complete the form and fax or email it back to us with your payment information. We can also take credit card information over the phone if you prefer.

We accept BUSINESS CHECKS.
Ask us for an invoice, or download the PDF Pedometer Order Form above. Complete the form and mail a copy with your check. Your order will ship when the check clears our bank.

We accept PAYPAL.
You will need a valid PayPal account. Write us from the email adress you have registered with PayPal. We'll have PayPal send you a request for payment.

We accept ELECTRONIC FUNDS TRANSFER (EFT) or BILL PAY through your bank.
Ask your accountant or bank for an EFT or BillPay form. Call us and we'll provide you with our bank ABA/routing information for easy bank-to-bank wire transfer.

Purchase Orders.
Generally, all custom imprint orders on larger quantities (above 500 pieces) require payment prior to production. We accept purchase orders on most smaller quantity, in-stock orders. All large quantity purchase orders will be considered on a per-order basis. Please call us at 1-866-533-8735 before issuing a purchase order on custom imprinted orders 500 pc. or larger. Purchase orders or split payments may incur an additional fee. Accepted purchase orders are net 30.
CUSTOM IMPRINT

HOW MUCH DOES IT COST TO HAVE MY LOGO IMPRINTED ON A PEDOMETER?

Unlike other companies that may charge hundreds of dollars for plates and colors, at STEPTREK, your logo imprint is FREE, in one or two colors, on most orders 500 pieces and larger. If your logo is more than two colors, we can either turn it into a two color logo or, or we'll let you know any additional cost. Manufacturers don't charge us for imprinting, so we don't charge you. A few manufacturers have a larger minimum. Refer to each pedometer page for minimum.

On in-stock orders from 25 up to 499 pedometers, we can print your logo on a tough, water resistant vinyl label for just 64 cents each. For more information on small quantity imprints, click here.
To make sure you receive the most economical pricing, we are not able to custom silkscreen in-stock orders.

WHAT KIND OF LOGO SHOULD I SEND FOR IMPRINTING?

For best quality product, send us the highest quality art you have available. 300 dpi TIFF or EPS files are preferred. We can work with logos created in Illustrator, Photoshop, Freehand, PDF format, and many other programs. The better the artwork you send, the better the results. If you like, we will be happy to work with your art department, designer, or other person in charge of logo files. We can speak their language.

I DON'T HAVE A LOGO - I JUST NEED WORDING IMPRINTED ON THE PEDOMETER.
No problem. Whether it's a program title, phone number, web address, or other wording, our art department will put together several options for you to choose from, at no charge.

WHAT IS THE IMPRINT AREA FOR THE LOGO OR WORDING?
Each pedometer has a different size area for imprinting. We don't limit you on the number of letters, or length of message. Tell us what you would like to imprint on your pedometers and our art department will give you expert advice and a choice of layouts to choose from, showing you what it looks like on your pedometer before you make your purchase.

HOW ARE THE LOGO IMPRINTS PRINTED?
It depends on the pedometer style and manufacturer. Some pedometers come with a label on the face of the pedometer. Those are usually printed on a permanent adhesive label which is applied to the pedometer. On other pedometers, the imprint is SILKSCREENED directly on to the pedometer case.

SHIPPING AND DELIVERY WITHIN THE USA

HOW MUCH IS SHIPPING?
Shipping is FREE by FedEx Ground shipping to the 48 contiguous United States. Shipping to Hawaii and Alaska by US Mail. For Canadian and International orders, see below.

TAXES
Because tax laws vary state to state, any and all taxes due are the responsibility of the buyer. Non-exempt Minnesota businesses will be charged 7.125% sales tax.


SHIPPING NOTE:
FedEx does not ship to P.O. boxes. A street address is required for shipping all orders. 


I NEED MY ORDER QUICKLY. HOW MUCH IS RUSH SHIPPING?
All delivery times are estimates based on FedEx Ground delivery. FedEx and Steptrek do not not guarantee delivery by a specific date or time for Ground shipping services. Expedited shipping methods, including Overnight, Next Day, 2 Day and 3 Day Economy are available at prevailing rates to guarantee your order will reach you by a specific date and time. These charges will be added to your order. Please contact us prior to ordering if you require rush shipping. For the fastest reply, please fill out our GET A QUOTE form here. We will respond promptly.


HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?


NON-IMPRINTED PEDOMETER ORDERS:
50 - 500 pieces: 3 - 5 business days depending on your location and in-stock availability.
To see which models are currently in stock for immediate delivery, CLICK HERE.
500 - 5000 pieces: 7- 21 days, depending on pedometer model and manufacturer's availability.
5000 or more pieces: Call or write for an estimate. CLICK HERE for contact options.

CUSTOM IMPRINTED ORDERS:
50 - 500 pieces: 7 - 14 business days for delivery. (Custom sticker imprint only on in-stock orders. Not all models are customizable. See "Customizing Items" above for more information on customizing in-tock pedometers.
500 - 5000 pieces: 20 - 30 days depending on pedometer model. Manufacturer will add your 1-2 color imprint for no charge.
5000 or more pieces: Call or write for an estimate. CLICK HERE for contact options.

To check the estimated number of days for FedEx Ground delivery to your location, CLICK HERE.

Delivery dates may change depending on the date actual order is placed. Steptrek is not responsible for unforeseen circumstances beyond our control, including, but not limited to manufacturing or scheduling delays; delays in US Customs; Holiday delays; delays with the shipper, trucker or other delivery method; or acts of nature. No discounts will be given for late delivery beyond our control.
 
CANADIAN AND INTERNATIONAL ORDERS


CANADIAN ORDERS:

STEPTREK
welcomes orders from Canada. Most orders are shipped by FedEx Canada. There are additional fees for Canadian orders. For the fastest reply and most economical shipping charges, please fill out our GET A QUOTE form here. We will respond promptly. If you are a Canadian resident with a US shipping address, there are no additional shipping charges.

All prices at STEPTREK.com are in US dollars. Payment made by credit card will be billed in US dollars. Money orders must be issued in US funds payable by a US bank.

DELIVERY TIMES TO CANADA: See "HOW LONG DOES IT TAKE TO RECEIVE MY ORDER" above. NOTE: Delivery to Canada may several extra days to go through Customs. Locations at outlying areas of FedEx coverage areas also may take extra time. To check the estimated number of days for FedEx Ground delivery to your specific location, CLICK HERE. We can provide you with an estimated delivery date upon request. Please check with FedEx Canada for more detailed information. http://www.fedex.com/ca_english/

SHIPPING TO OTHER COUNTRIES:
Orders outside the USA require additional shipping charges and/or Customs Duties and Taxes. By placing an order with STEPTREK.com, you agree to pay all Customs Duty and other applicable fees and charges required for entry into the Country of destination. All prices at STEPTREK.com are in US dollars. Payment made by credit card will be billed in US dollars. Money orders must be issued in US funds payable by a US bank.


SHIPPING NOTE:
FedEx does not ship to P.O. boxes. A street address is required for shipping all orders.

WARRANTIES, RETURNS & CANCELLATION


DO ITEMS CARRY A WARRANTY?

All pedometers are tested at time of manufacture. However, we understand issues can occur after leaving the factory, including but not limited to defects caused by shipping and handling; accidentally discharged batteries; user issues such as clip breakage or problems which are known only after the product is in use. There may always be a small percentage of defective product with your order. To guarantee you have replacements on hand immediately to replace any defective product, your pedometer order includes “Instant Replacement Coverage”, which is your warranty. Instant replacement coverage includes an extra 5% pedometers included with your order at no extra charge. If any amount above 5% are defective, we will replace those at no additional cost.

RETURNS
Because each order is custom made, orders are non-returnable and non-refundable. Defective merchandise above 5% must be returned to Reps Design to receive replacement within 60 days. Contact Reps Design for authorization before returning merchandise.


CAN ORDERS BE CANCELLED?
Customized orders cannot be cancelled. If the purchaser should cancel this custom order prior to completion, the purchaser is liable for the total value of the order, including shipping. Orders are non-refundable.

DISCOUNTS AND PRICE BREAKS


DO YOU OFFER DISCOUNTS TO NON-PROFIT ORGANIZATIONS OR EDUCATIONAL INSTITUTIONS?
90% of our customers are non-profit organizations. Steptrek is a pedometer wholesaler only; we do not sell individual pedometers to the general public. Steptrek purchases pedometers in bulk, directly from multiple pedometer manufacturers. Prices are already at or below wholesale. Our products have a minimal markup. Your best discounted prices are shown on each item's page.


DO YOU OFFER COMBINED ORDER DISCOUNTS?
Steptrek will give you the best discounted price on combined orders placed on the same date, shipping to a single location. Because each order has fixed costs, we are unable to give discounts based on accrued totals over time. Returning customers receive a 5% discount off wholesale prices listed online at the date of ordering.

If you plan to place multiple orders, contact us before you place your first order. Let us know your planned quantities over the next year. We can look at various options to help you save.

DO YOU GIVE AWAY FREE PEDOMETERS?
Steptrek only offers one product for sale. As much as we'd love to see everyone walking, we have so many requests for free pedometers, we'd quickly be out of business if we gave away the store. Steptrek constantly compares styles and prices with those of our competitors to offer you the best possible value in pedometers.

If you need funding help or are looking for a grant, there may be sources available to help you. Click here for more information.

OTHER QUESTIONS


QUOTES

Written quotes are valid for 30 days from the date on the quote, unless otherwise specified.

MINIMUM ORDER
Minimum order is $100.00 and/or 25 pieces on in-stock items, 500 pc. for custom order items.

WHAT OTHER CHARGES MIGHT I EXPECT AS PART OF THE ORDER?
None. There are no hidden charges. No ‘plate charges’, no ‘imprint charges’, no additional costs will be tacked on to the prices we quote you. Because tax laws vary state to state, any and all taxes due are the responsibility of the buyer. Non-exempt Minnesota businesses will be charged 6.875% sales tax. A finance charge of 1.5% per month will be charged to all past due accounts. (18% annually)

CAN I BUY IN DIFFERENT QUANTITIES THAN THE ONES SHOWN?
You may order in any quantity at or above the minimums shown for each item. To obtain quantity purchasing pricing, we cannot go under the minimums shown on each item's page.

HOW ARE THE PEDOMETERS PACKAGED?
To ensure the lowest possible prices, most pedometer models are individually bubble wrapped and packaged in white boxes. A few models have "retail" style packaging, depending on model. If you have a specific packaging need, please let us know.

INSTRUCTIONS: Instruction of what pedometers can and cannot do results in fewer complaints and a more positive user experience. Steptrek writes clear, easy to understand instructions to go with each pedometer. The instructions describe proper as well as improper use of the pedometer, to resolve some of the issues walkers may experience. Steptrek also has written an expanded version called "5 STEPS FOR ACCURATE PEDOMETER COUNTS AND LONGER PEDOMETER LIFE" This tip sheet is included with each shipment. You are welcome to download the 5 STEPS tip sheet or or our TROUBLESHOOTING PEDOMETER ISSUES tip sheets here.

CAN I GET A SAMPLE?
The manufacturer will create a pre production sample of your pedometer imprint, for approval by photo. If you want a non-imprinted sample to try before ordering, give us a call. Go to the contact page here.

ARE STEPTREK PEDOMETERS "ROHS COMPLIANT"?
Pedometers are electronic instruments. They contain circuit boards, batteries, and other parts. To reduce the volume of potentially hazardous materials created during manufacturing, as well as entering the waste stream after electronics are discarded, manufacturers are now producing electronics that are ROHS Compliant. ROHS is an acronym for "Reduction of Hazardous Substances". Certain parts and manufacturing methods are used which pose less of a danger to the environment. In addition, ROHS Compliant items may be more likely to be recycled. At this time, ROHS complaince is voluntary in the United States. Steptrek currently offers a few models which are certified ROHS Compliant and it is our goal to see that all Steptrek pedometers follow the ROHS guidelines. We will be offering these models as they become available.

WHAT IS THE DIFFERENCE BETWEEN A PEDOMETER AND A STEP COUNTER?

The two terms are often used interchangeably. As the name implies, a "step counter" has a single function, to counts steps. The term "pedometer" includes devices which count steps, and may also include other methods of measurement, ie: calories burned while walking, distance traveled, and/or other functions.

TERMS AND CONDITIONS
In stock merchandise limited to stock on hand, and available on a first come, first serve basis. Quantity available may change on a daily basis. All pricing, descriptions, and photos are as accurate as possible. Steptrek reserves the right to correct pricing and layout errors. Prices subject to change without notice. Complete terms and conditions are provided with written quotes.



Free FedEx Ground Shipping
Index Page
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Multifunction Pedometers
School Pedometers
Stride & Weight Pedometers
Clamshell Pedomters
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Senior Pedometers

Pedometers by Price
Pulse Meters
Custom Imprints
Safety Leashes
TRICKS OF THE TRADE.
What to look for when buying a pedometer. Click here.