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CUSTOMER
SERVICE
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Steptrek wants
your experience at our online store to be informative and
easy to navigate. If you need
help or have a question about our services, you
will find answers to most common questions below. Click on
any of the topics listed to automatically scroll down to
that specific topic. Steptrek
is No. 1 in customer service before, during, and after your
pedometer purchase.
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TOPICS
HOW TO ORDER
PAYMENT METHODS
CUSTOM IMPRINTS
SHIPPING & DELIVERY
INTERNATIONAL ORDERS
WARRANTIES & RETURNS
OTHER QUESTIONS
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GET A QUOTE ONLINE:
If you want a quote or need more info on a specific pedometer model, click
here.

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WHICH
PEDOMETER IS RIGHT FOR YOUR PROGRAM?
Tools to help you choose the right pedometer click
here.

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HOW
TO ORDER
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There are several ways to order, whichever is most convenient for you.
1.
ORDER BY PHONE 1-866-533-8735.
We're available during regular
business hours weekdays. We'll be happy to answer
your questions and take your order. Also
feel free to leave a detailed message and let
us know the pedometers name and/or item number,
as well as the quantity you are ordering.
2. ORDER
SECURELY ONLINE. Click
here to order online.
Pedometers
can be ordered online using any major credit
card. Ordering takes just minutes and you'll
receive a receipt of payment.
3.
GET A WRITTEN INVOICE OR QUOTE. Click
here to fill out the online form.
Let
us know which pedometer model(s) you're interested
in, along with the quantity. We'll e-mail you
a written invoice or quote with all the information
you need to complete your order.
4. ORDER
BY FAX OR MAIL. Click
here to download a PDF Pedometer Order Form.
Fill out our downloadable order
form. You may fax it back to us if you want to
pay by credit card. You may also mail it in with
your check or credit card information.
5.
ORDER BY PAYPAL. Click
here to fill out the online form.
You
will need a valid PayPal account. Write us from
the email account you have registered with PayPal,
or provide us with that email address on our
GET A WRITTEN INVOICE page. Also note "PayPal
payment" under SPECIAL INSTRUCTIONS on the
form. We'll have PayPal send you a request for
payment.
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PAYMENT
METHODS
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WHAT ARE MY CHOICES FOR PAYMENT?
We accept DISCOVER, AMERICAN EXPRESS, VISA and MASTERCARD.
Ask us for an invoice, or download the PDF Pedometer Order Form above.
Complete the form and fax or email it back to us with your payment
information. We can also take credit card information over the phone
if you prefer.
We accept BUSINESS CHECKS.
Ask us for an invoice, or download the PDF Pedometer Order Form above.
Complete the form and mail a copy with your check. Your order will
ship when the check clears our bank.
We accept PAYPAL.
You will need a valid PayPal account. Write us from the email adress
you have registered with PayPal. We'll have PayPal send you a request
for payment.
We accept ELECTRONIC FUNDS TRANSFER (EFT) or BILL PAY
through your bank.
Ask your accountant or bank for an EFT or BillPay form.
Call us and we'll provide you with our bank ABA/routing information
for easy bank-to-bank wire transfer.
Purchase
Orders.
Generally,
all custom imprint orders on larger quantities (above
500 pieces) require payment prior to production. We
accept purchase orders on most smaller quantity, in-stock
orders. All large quantity purchase orders will be
considered on a per-order basis. Please call us at
1-866-533-8735 before issuing a purchase order on custom
imprinted orders 500 pc. or larger. Purchase
orders or split payments may incur an additional fee.
Accepted purchase orders are net 30.
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CUSTOM
IMPRINT
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HOW MUCH DOES IT COST TO HAVE MY LOGO IMPRINTED ON A PEDOMETER?
Unlike other companies that may charge hundreds
of dollars for plates and colors, at STEPTREK, your
logo imprint is FREE, in one or two colors, on most
orders 500 pieces and larger. If your logo is more
than two colors, we can either turn it into a two
color logo or, or we'll let you know any additional
cost. Manufacturers don't charge us for imprinting,
so we don't charge you. A few manufacturers have
a larger minimum. Refer to each pedometer page for
minimum.
On in-stock orders from 25 up to 499 pedometers, we can print
your logo on a tough, water resistant vinyl label for just 64 cents each.
For more
information
on small quantity imprints, click
here.
To make sure you receive the most economical pricing, we are not able
to custom silkscreen in-stock orders.
WHAT KIND OF LOGO SHOULD I SEND FOR IMPRINTING?
For best quality product, send us the highest
quality art you have available. 300 dpi TIFF or EPS
files are preferred. We can work with logos created
in Illustrator, Photoshop, Freehand, PDF format,
and many other programs. The better the artwork you
send, the better the results. If you like, we will
be happy to work with your art department, designer,
or other person in charge of logo files. We can speak
their language.
I
DON'T HAVE A LOGO - I JUST NEED WORDING IMPRINTED ON
THE PEDOMETER.
No problem. Whether it's a program title, phone number, web address,
or other wording, our art department will put together several options
for you to choose from, at no charge.
WHAT
IS THE IMPRINT AREA FOR THE LOGO OR WORDING?
Each pedometer has a different size area for imprinting. We
don't limit you on the number of letters, or length of message.
Tell us what you would like to imprint on your pedometers and our
art department will give you expert advice and a choice of layouts
to choose from, showing you what it looks like on your pedometer
before you make your purchase.
HOW
ARE THE LOGO IMPRINTS PRINTED?
It depends on the pedometer style and manufacturer. Some pedometers
come with a label on the face of the pedometer. Those are usually printed
on a permanent adhesive label which is applied to the pedometer. On
other pedometers, the imprint is SILKSCREENED directly on to the pedometer
case.
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SHIPPING
AND DELIVERY
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HOW
MUCH IS SHIPPING?
Shipping is FREE by FedEx Ground shipping to the 48 contiguous United
States. Shipping to Hawaii and Alaska by US Mail. For International orders,
see below. To
check the estimated number of days for FedEx Ground delivery to your
location, CLICK
HERE
SHIPPING
NOTE:
FedEx does not ship to P.O. boxes. A street address is required for shipping
all orders.
I NEED MY
ORDER QUICKLY. HOW MUCH IS RUSH SHIPPING?
Expedited shipping methods, including Overnight, Next Day, 2 Day and
3 Day Economy are available at prevailing rates to guarantee your order
will reach you by a specific date/time. Call or write and we'll be happy
to provide you with a quote.
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
NON-IMPRINTED PEDOMETER ORDERS:
50 - 500 pieces: 3 - 5 days depending on your location
and in-stock availability.
To see which models are currently in stock for immediate delivery, CLICK
HERE.
500 - 5000 pieces: 7- 21 days, depending on pedometer
model and manufacturer's availability.
5000 or more pieces: Call or write for an estimate. CLICK
HERE for contact options.
CUSTOM IMPRINTED
ORDERS:
50 - 500 pieces: 7 - 14 days for delivery. (Custom
sticker imprint only on in-stock orders. Not all models are customizable.
See "Customizing Items" above for more information
on customizing in-tock pedometers.
500 - 5000 pieces: 20 - 30 days depending on
pedometer model. Manufacturer will add your 1-2 color imprint
for no charge. Read more details
here.
5000 or more pieces: Call or write for an estimate. CLICK
HERE for contact options.
Delivery dates may change depending on the date actual order is placed.
Steptrek is not responsible for unforeseen circumstances beyond our control,
including, but not limited to manufacturing or scheduling delays; delays
in US Customs; Holiday delays; delays with the shipper, trucker or other
delivery method; or acts of nature. No discounts will be given for late
delivery beyond our control.
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INTERNATIONAL
ORDERS
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CANADIAN ORDERS:
STEPTREK
welcomes orders from Canada. FedEx Ground shipping
is included with your order. Canadian Customs Duty
and Value Added Tax (VAT) and Canadian FedEx processing
fees will be added to all Canadian orders. Fee schedule:
$40.00 USD per 500 pc. ordered. Example: If you order
50-500 pedometers. the fee is $40.00 USD. If you
order 501-1000 pedometers, the fee is $80.00 USD.
All prices at STEPTREK.com are in US dollars. Payment
made by credit card will be billed in US dollars.
Money orders must be issued in US funds payable by
a US bank.
DELIVERY
TIMES TO CANADA: Delivery
to Canada generally takes several extra days to go
through Customs. Locations at outlying areas of FedEx
coverage areas also may take extra time. Please contact
your local FedEx delivery area office for specific
delivery times.
SHIPPING
TO OTHER COUNTRIES:
Orders outside the USA require additional shipping charges and/or Customs
Duties and Taxes. By placing an order with STEPTREK.com, you agree to
pay all Customs Duty at the time of delivery, as well as any other applicable
charges required. All prices at STEPTREK.com are in US dollars. Payment
made by credit card will be billed in US dollars. Money orders must be
issued in US funds payable by a US bank.
SHIPPING
NOTE:
FedEx does not ship to P.O. boxes. A street address is required for shipping
all orders.
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WARRANTIES,
RETURNS & CANCELLATION
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DO ITEMS CARRY A WARRANTY?
All
pedometers are tested at time of manufacture. However, we understand
issues can occur after leaving the factory, including but not limited
to defects caused by shipping and handling; accidentally discharged
batteries; user issues such as clip breakage or problems which are
known only after the product is in use. There may always be a small
percentage of defective product with your order. To
guarantee you have replacements on hand immediately to replace any
defective product, your pedometer order includes “Instant Replacement
Coverage”, which is your warranty. Instant replacement coverage
includes an extra 5% pedometers included with your order at no extra
charge. If any amount above 5% are defective, we will replace those
at no additional cost.
RETURNS
Because each order is custom made, orders are non-returnable and non-refundable.
Defective merchandise above 5% must be returned to Reps Design to receive
replacement. Contact Reps Design for authorization before returning
merchandise.
CAN
ORDERS BE CANCELLED?
Customized orders cannot be cancelled. If the purchaser
should cancel this custom order prior to completion, the
purchaser is liable for the total value of the order, including
shipping. Orders are non-refundable.
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OTHER
QUESTIONS
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QUOTES
Written quotes are valid for 30 days from the date on the quote, unless otherwise
specified.
MINIMUM
ORDER
Minimum order is $100.00.
WHAT
OTHER CHARGES MIGHT I EXPECT AS PART OF THE ORDER?
None. There are no hidden charges. No plate charges,
no imprint charges, no additional costs will be tacked
on to the prices we quote you. Because tax laws vary state
to state, any and all taxes due are the responsibility of the buyer.
Non-exempt Minnesota businesses will be charged 6.875% sales tax.
A finance charge of 1.5% per month will be charged to all past due
accounts. (18% annually)
CAN
I BUY IN DIFFERENT QUANTITIES THAN THE ONES SHOWN?
You may order in any quantity at or above the minimums
shown for each item. To obtain quantity purchasing pricing,
we cannot go under the minimums shown on each item's page.
DO YOU OFFER
FREE PEDOMETERS OR DISCOUNTS TO NON-PROFIT ORGANIZATIONS OR EDUCATIONAL
INSTITUTIONS?
90% of our customers are non-profit organizations. Steptrek
is a
wholesaler;
we do
not
sell individual
pedometers to the general public. Steptrek purchases pedometers
in bulk, directly from multiple pedometer manufacturers.
Prices are already at or below
wholesale. Our products have a minimal markup.
Your best
discounted prices are shown on each item's page.
HOW
ARE THE PEDOMETERS PACKAGED?
To ensure the lowest possible prices, most pedometer
models are individually bubble wrapped and packaged in
white boxes. A few models have "retail" style
packaging, depending on model. If you have a specific
packaging need, please let us know.
INSTRUCTIONS: Instruction of what pedometers can and cannot do results
in fewer complaints and a more positive user experience. Steptrek writes
clear, easy to understand instructions to go with each pedometer. The
instructions describe proper as well as improper use of the pedometer,
to resolve some of the issues walkers may experience. Steptrek also
has written an expanded version called "5 STEPS FOR ACCURATE
PEDOMETER COUNTS AND LONGER PEDOMETER LIFE" This tip
sheet is included with each shipment. You are welcome to download the 5
STEPS tip sheet here.
CAN I
GET A SAMPLE?
The manufacturer will create a pre production sample of your pedometer
imprint, for approval by photo. If you want a non-imprinted sample
to try before ordering, give us a call. Go
to the contact page here.
ARE
STEPTREK PEDOMETERS "ROHS COMPLIANT"?
Pedometers
are electronic instruments. They contain circuit boards,
batteries, and other parts. To reduce the volume of potentially
hazardous materials created during manufacturing, as
well as entering the waste stream after electronics are
discarded, manufacturers are now producing electronics
that are ROHS Compliant. ROHS is an acronym for "Reduction
of Hazardous Substances". Certain parts and manufacturing
methods are used which pose less of a danger to the environment.
In addition, ROHS Compliant items may be more likely
to be recycled. At this time, ROHS complaince is voluntary
in the United States. Steptrek currently offers a few
models which are certified ROHS Compliant and it is our
goal to see that all Steptrek pedometers follow the ROHS
guidelines. We will be offering these models as they
become available.
WHAT IS THE DIFFERENCE BETWEEN A PEDOMETER AND A STEP COUNTER?
The two terms are often used interchangeably. As the name implies,
a "step counter" has a single function, to counts steps.
The term "pedometer" includes devices which count steps,
and may also include other methods of measurement, ie: calories burned
while walking, distance traveled, and/or other functions.
TERMS AND CONDITIONS
In stock merchandise limited to stock on hand, and available on
a first come, first serve basis. Quantity available may change on a
daily basis. All pricing, descriptions, and photos
are as accurate as possible. Steptrek
reserves the right to correct pricing and layout errors. Prices subject to change
without notice. Complete terms and conditions are provided with written quotes.
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